With your Athos Member Portal, the answers to all your healthcare questions are at your fingertips. If you like to seek answers on your own, browse our knowledge base of articles, full of exclusive tips and information on everything healthcare, or enlist the help of your personal Athos Advocate and they will do the work for you. Either way, your answers aren't far away!
Steps for working with your Advocate
Each member’s situation is unique, so our advocates are flexible and adapt to every situation. However, most situations will have a few common steps you can expect:
SECURELY SUBMIT YOUR INFORMATION
Register or log in through the secure online portal. Use our "Ask an Advocate" feature to begin a new request.
TALK TO AN ATHOS ADVOCATE
After submitting your question and information, schedule a convenient time to have an Athos Advocate call you to discuss the details of your request.
GATHER ADDITIONAL INFORMATION
Your Advocate may ask you to gather and submit additional information (e.g., an itemized bill). In some cases, you may also be asked to sign a release form so Athos can work directly with your insurance company or provider's billing department.
ATHOS RESOLVES ANY MEDICAL BILL ISSUES
Athos uses industry expertise to correct any billing errors and negotiate with out-of-network providers to ensure you pay a fair and accurate price for your medical care.
If you have a question about our services that you don’t see answered here—reach out to us! Whether you are a current or future member, our friendly advocates are always ready to help you understand how to get the most out of your Athos membership.